When Nordic TV works live but a programme will not replay, check whether that specific broadcast has catch-up access. A working channel and a visible programme-guide entry do not establish that a past programme can be watched.
Quick answer: identify the exact episode, confirm that your service supports replay for it, check the available viewing period and open it through the supported catch-up route. Treat a missing replay separately from a failing live stream.
Identify what you are trying to play
Write down the programme title, episode or event, channel and original broadcast date. Include the time zone shown by the service. A film in an on-demand catalogue may be a different version from a television broadcast, and a repeated episode may have several guide entries.
The Nordic TV channel-selection guide explains the broader content categories. For this check, follow one specific programme rather than comparing the size of whole libraries.
| Viewing mode | What you are requesting | What to confirm |
|---|---|---|
| Live | The current channel stream | Current channel access |
| Start-over | The beginning of a broadcast already in progress | Support for restarting that broadcast |
| Catch-up | A previously transmitted programme | Replay availability and its viewing window |
| On demand | A title from a separate catalogue | The exact episode or edition in that catalogue |
Check availability before changing the player
Ask the service whether catch-up is included for the exact channel and programme. If the player has a replay marker, use its documentation to understand what it means. A calendar icon may open past guide information without promising playable recordings.
Check any expiry notice on the programme page. Do not assume that every channel retains the same number of days or that a replay remains available for as long as your subscription runs. A programme may also appear later than the live broadcast; ask about the expected publication time before reporting a missing episode.
A broadcaster example: a missing programme may be about availability
SVT’s own help page identifies expired viewing rights as a common reason for a programme disappearing from SVT Play. This is an example of a catalogue decision, rather than a fault that reinstalling an app would repair. See SVT’s explanation of missing programmes.
That example applies to SVT Play. It does not establish what a separate IPTV provider includes or how that provider handles recordings.
Test the supported replay route
- Open the guide or catch-up section documented by your player and service.
- Select the correct date and channel, then the exact episode.
- Note whether a replay action is available, disabled or absent.
- If a replay action exists, try another programme that the service confirms is available.
- Record whether the second programme starts, fails with the same message or offers no replay action either.
If another confirmed replay works, focus on the original programme’s availability or entry. If all confirmed replays fail while live television works, ask support to check catch-up access and the player-service combination. These observations narrow the next check; they do not prove which system is responsible.
Use the channel overview as a starting point for content questions, then request confirmation for your particular broadcast.
Check location when viewing away from home
Services may make different programmes available in different countries. SVT states that some SVT Play programmes are available outside Sweden while others are limited to Sweden. Its guidance therefore distinguishes access to the platform from access to every title. Read SVT’s information about viewing abroad when using that service.
For a Swedish viewer travelling to Norway, or a Finnish household visiting Iceland, check the policy of the actual service being used. A Nordic label does not establish cross-border replay access. Ask about the destination and exact programme rather than assuming one rule covers Sweden, Norway, Denmark, Finland and Iceland.
What to send support
Provide the programme title, episode, channel, broadcast date, displayed time zone, device, player version and country where you are viewing. State whether live playback works and whether another confirmed replay works. Include the error text and the action you used to start playback.
For questions about this website’s offer, use the support contact page. For a broadcaster app, contact that broadcaster through its own help service.
Frequently asked questions
Does a populated EPG mean catch-up is included?
No. Programme listings describe a schedule. Replay access requires separate support and availability for the selected broadcast.
Will changing the guide offset restore a missing recording?
An offset can change how schedule times align in a compatible player. It cannot create replay access or restore an expired title. Confirm the correct entry before investigating time alignment.
Why does one episode work while the next is missing?
Check each episode’s publication and expiry information. Report the two entries together so support can compare them instead of treating the whole channel as unavailable.